Broadband Wireless Internet:
Frequently Asked Questions

What is a Canopy system?

A Canopy system is based on wireless broadband technology that provides for high speed Internet access. The Canopy system was designed to provide cost-effective "last mile" high-speed data access for residential and business customers who previously were underserved or lived in locations where infrastructure is non-existent.

Other wireless technologies such as cell phones sometimes experience inconsistent service e.g. dropped calls. How reliable is the Canopy technology? What kinds of tests/trials has Baldwin Telecom conducted to ensure reliability?

As opposed to the wireless technologies that support the mobility of a cell phone, the Canopy technology is a fixed wireless system that supports ranes of approximately two miles or less. The technology provides a similar user experience to other fixed wireless devices (the user's radio experience with reception consistency of a home stereo receiver tuned to a local community radio station). The Canopy technology has been rigorously tested for over two years and is currently in customer service with over 40 wireless Internet service providers (and growing) around the country.

One of the biggest issues surrounding the Internet is security. The term "wireless" immediately raises questions on the security of the system. Most consumers have experienced the unintentional interception of portable phone signals and cellular phone signals and equate this to wireless. Explain, in layman's terms, how Canopy's wireless technology addresses these problems.

First, unlike analog telephone transmissions, digital transmissions of Internet traffic are much more difficult to intercept because of the complex cryptology associated with the technology. Second, like other Internet applications such as secure email or web browsing, users can employ many security applications which prevent eavesdropping on transmissions - whether such security applications are installed on the last-mile link to the user's house or elsewhere in the Internet. Third, a Canopy system provides an over-the-air encryption, which cryptographically scrambles the data bits, preventing anyone "listening" to the airwaves from deciphering any messages. In fact, the Canopy system's over-the-air link may be the most secure leg of the typical user's Internet connection.

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